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Service & Parts

EXAMPLE COPY

Forklift truck service, maintenance and repair is a core part of Dealer X’s unique offering. We operate one of the largest independent fork truck service infrastructures in xx dedicated to the service and support of materials handling operations. With 17 regional service centres and over 500 skilled engineers you are never far away from a helping hand.

FORKLIFT SERVICE

As specialists in the maintenance and service of all types and makes of forklift truck and other types of lifting equipment we provide a one-stop solution for businesses looking to streamline their supply chain. Indeed more than half of the equipment we currently service is competitive (non-Hyster) brands. As an independent service organisation customers' trust us to provide a dedicated and intelligent service to all their material handling needs. Our highly experienced and trained service engineers lead industry standards and have available a full van stock of parts and the latest in field based service technology to support them.

  • Full national coverage
  • Local service engineers
  • 2.6 hour average response
  • All-makes service capability
  • Preventative maintenance
  • Fully-equipped vans
  • Thorough examinations

LOCAL SERVICE AND RESPONSE

We are structured to make life easy for you with a local service team dedicated to your account, including field service manager and CRM manager as well as your local service engineers. Clear lines of communication and planned maintenance visits enable us to manage your fleet for maximum uptime. In the event of breakdown local support is available 24/7 through our 0845 response line which is electronically linked to all of our engineers. GPRS van tracking and a computer based parts and skills set inventory allows dispatchers to route the best engineer for the job to get you moving again as quickly as possible.

FORKLIFT SERVICE PROGRAMMES

A preventative maintenance programme from Barloworld will help ensure your lift trucks and associated equipment get the right level of servicing for your application. Based around typical 500 hour service intervals our service visits are agreed in advance and positioned outside the fleet's operational window to avoid disruption. Oil sampling and trend analysis can help us detect any developing problems, identifying issues such as dust and water contamination, component wear and oil degradation helps us deal with engine problems before they lead to failure.

Our Truckserve and Truckserve Plus service agreements provide a complete lift truck care package providing superb value for money and peace of mind. Truckserve agreements can cater for one truck or a whole fleet, a single brand or multiple brands of equipment. Truckserve Plus is designed for more intensive or materials handling critical operations. Find out more.

TAILORED FORK TRUCK SERVICE

Our tailored fork truck service programmes are adapted according to hours, usage and application conditions. Tailored forklift servicing minimises the potential for breakdown and related component damage in non standard applications whilst also helping to maintain safety. Our unique fleet management telemetry device enables servicing by actual hours and can alert us remotely of any major fault with your truck.

Annual Thorough Examination visits, according to the CFTS approved standard, can be included to help ensure your trucks are safe and that your statutory obligations are met. In addition Barloworld can arrange planned visits to check and service your forklift tyres and batteries to help performance and reduce cost. Simply contact us for a quote.